REFUND POLICY
Last updated: September 2026
We understand that plans occasionally change. Our refund and cancellation policy depends on the type of booking, order or service purchased.
Restaurant Reservations
Standard table reservations that do not require advance payment may be cancelled or amended by contacting us.
Where a deposit is required, the applicable cancellation terms will be communicated before payment.
For deposit-based reservations, I would suggest you choose a commercial rule such as:
More than 24 hours before reservation: deposit may be transferred to another date or refunded.
Less than 24 hours before reservation: deposit is non-refundable.
No-show: deposit is forfeited.
You can change the 24 hours to 48 hours if you prefer.
Online Food Orders
Because food is prepared specifically for each order and may be perishable, confirmed orders generally cannot be cancelled once preparation has commenced.
If we are unable to fulfil an order, the affected item will either be replaced with the customer’s agreement or refunded.
If an incorrect item is supplied or there is a genuine quality issue, please contact us as soon as possible with the order details so that our team can investigate and arrange an appropriate replacement, credit or refund where applicable.
Events, Sunday Buffet & Ticketed Experiences
Payments for ticketed events, special dining experiences or dated events are [non-refundable / refundable up to X hours before the event], unless otherwise stated when booking.
If The Gold Coast Restaurant & Lounge cancels an event, customers will be offered a refund or, where appropriate, the option to transfer their booking.
Private Events & Venue Hire
Private dining, venue hire, corporate bookings and catered events are governed by the cancellation terms stated in the individual quotation, invoice or event agreement.
Deposits may become non-refundable once suppliers, entertainment, food, staffing or other resources have been committed to the event.
Refund Processing
Approved refunds will be returned to the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.
How to Request a Refund
Please contact:
(+233) 30 279 9834
(+233) 24 250 0847
and provide your name, booking/order number, date of transaction and reason for the request.