PRIVACY POLICY
Last updated: September 2026
The Gold Coast Restaurant & Lounge respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.
Information We May Collect
When you interact with us, we may collect information including:
* Name
* Telephone number
* Email address
* Reservation details
* Order and delivery information
* Event or private dining enquiries
* Dietary or allergy information voluntarily provided by you
* Payment and transaction information
* Communications with our team
* Website usage information, device information and cookies
Payment card information may be processed directly by our authorised payment providers rather than stored by The Gold Coast Restaurant & Lounge.
How We Use Your Information
We may use personal information to:
* Process and manage reservations
* Process online food orders
* Arrange deliveries or collections
* Manage event and private dining bookings
* Process payments and refunds
* Respond to enquiries
* Provide customer service
* Communicate important information concerning your booking
* Improve our website, menu, services and guest experience
* Send marketing communications where you have agreed to receive them
* Prevent fraud and maintain the security of our systems
* Meet applicable legal or regulatory requirements
Marketing Communications
We may occasionally send news, offers or information about upcoming experiences where you have provided consent or where otherwise permitted by law.
You may unsubscribe from marketing communications at any time.
Sharing Your Information
We may share information with trusted service providers where necessary to operate our business, including reservation platforms, payment processors, delivery providers, website providers, technology suppliers and professional advisers.
We do not sell customers’ personal information.
Data Security
We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse or disclosure.
Data Retention
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, financial and operational requirements.
Your Information
You may contact us if you wish to request access to personal information we hold about you, correct inaccurate information or raise a concern regarding how your information is being handled.
Cookies
Our website may use cookies and similar technologies to operate correctly, remember user preferences, understand website traffic and improve performance.
Where appropriate, visitors may be given the ability to manage their cookie preferences.
Third-Party Websites
Our website may contain links to third-party platforms. Their privacy policies and data practices are separate from ours.
Changes to this Policy
We may update this Privacy Policy periodically. The latest version will always appear on this page.
Contact
For privacy enquiries:
The Gold Coast Restaurant & Lounge
5th Avenue Extension
Cantonments, Accra, Ghana
(+233) 30 279 9834